Free shipping on all Australian orders over $99
Shipping is on us via Courier’s Please when you spend $99 with us in one transaction. eParcel delivery takes 3 to 7 business days (orders originate in Adelaide, South Australia). We’ll email you a tracking number when we ship your order so you can track it on the Couriers Please website www.couriersplease.com.au For all orders under this we charge a flat rate of $10. Please note this shipping charge is not refundable for items that are returned.
Please also note depending on what area the parcel is being dispatched too we may use Australia Post. We will notify all orders with the appropriate Courier information.
Orders must be placed before 12.00pm ACDT for same day dispatch.
Too excited to wait? Express shipping is available on Australian orders for $15
That’s with Express Post eParcel and is guaranteed next business day delivery within the Express Post Network. Track it on the Australia Post website. Orders must be placed before 12.00pm ACDT for same day dispatch.
What if i’m out when the order is delivered?
We want to ensure your parcel arrives safe and sound, so if you are not at home when your package arrives, both Australia Post and Couriers Please will leave a card which you just need to rearrange a delivery time.
If items are not claimed from Australia Post and are sent back to us, extra freight charges will be made for a second delivery.
Currently we offer international shipping for $25AUD to these selected countries : Canada, France, Finland, Germany, Greece, Ireland, Italy, Malaysia, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, United Kingdom and the United States.
Friend of Franki has the right to hold off shipping international orders until appropriate security measures are completed. This can include confirmation from any of our merchants. We may also ask international customers to provide further identification as proof of address. Failing to comply with this will result in the order being cancelled and a full refund issued.
Please note that prices are quoted in Australian dollars and will be charged in Australian dollars. Prices do not include relevant overseas custom duties, foreign taxes or other fees that you may incur. So please check with your local customs office for further information. Friend of Franki cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Approximate time for delivery for international orders is 8-10 working days but can take as long as 4 weeks.
Friend of Franki has the right to cancel any order at any time without notice.
Please email firstname.lastname@example.org if you require any more information regarding our shipping policy.