REFUNDS or EXCHANGES are available for FULL PRICE MERCHANDISE within 30 days of the order date.
EXCHANGES / CREDIT NOTE are available for SALE MERCHANDISE within 30 days of the order date. Unfortunately we DO NOT accept REFUNDS for SALE MERCHANDISE.
You are welcome to exchange for any style/colour/size to equal or greater value as original spend (if the item is of greater value we will contact you to arrange payment for the difference). Please note we cannot issue refunds or credit notes for remaining value if exchanged item is of a lower price.
Please note: A shipping charge will be applied to all orders under $70. Unfortunately this charge is not refundable for items that are returned.
Before you return your items just make sure that the goods you are returning are:
– In the same condition they were in when you received them
– Not worn, washed or altered, have their original swing tags and are still in their original packaging
– Not underwear or earrings. Due to Hygiene reasons, Friend of Franki is unable to exchange or refund these items. Swimwear will be accepted if in a unworn condition with the hygiene patch still attached.
How to return?
Send your purchase back to us within 30 days from the date your parcel was delivered. You will need to enclose a copy of the return form (click here). Head to your local post office and post your returning parcel to:
FRIEND OF FRANKI
42 Baker St, Somerton Park
Friend of Franki highly recommends that you return your parcel with registered post, this way you can track your parcel and make sure that it reaches us safe and sound. When your parcel arrives we will contact you and refund your order within 2 business days. It may take up to 3-4 business days for your account to be credited. Friend of Franki will not accept returns on worn, damaged or items that are not in a resalable condition.
Want to exchange your order?
– Jump online and purchase the size or item that you are exchanging. This way you are guaranteed the item and we can ship it to you straight away.
-Send the item/s that you are exchanging back with the completed return form.
– As soon as we receive your return we will process the refund within 48 business hours and email you when the process is complete. Unfortunately the cost of re-postage will be the responsibility of the customer.
If your order arrives faulty or damaged contact us as soon as you can. We’ll do our best to resolve the situation ASAP. If a fault appears in your product through normal wear send your faulty item back following the above process. Once our warehouse receives the goods our returns team will inspect them. We aim to process the return as quickly as we can, however some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case we will keep you in the loop. This can take up to a few weeks. If the product is deemed faulty we will gladly reimburse the return shipping up to $10.00 provided you include the postage receipt with the product. Our returns team may conclude that the damage is due to normal wear and tear, unfortunately in this instance we cannot offer a refund or exchange. The garment will be returned to you at your expense. Our team will keep you informed during this process.
You can exchange or return online purchases to our online store provided you return them within 60 days of the date you receive them, unworn and in their original condition with labels / tickets attached and the completed online returns form which you can find here. We do recommend that if you want to exchange a size or item you should jump online and re-purchase the item so you don’t miss out. As soon as we receive your return we will process the refund within 48 business hours and email you when the process is complete. For international customers this could take between 3-10 working days. The cost of re-postage will be the responsibility of the customer.